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Fill out the form below with your inquiry, and one of our print and digital design mavens will get back to you faster than a fresh print off the press.

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    From questions to quotes, we're here to guide you through every step of your brand's journey. Let's connect and bring your vision to life.

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    FREQUENTLY ASKED QUESTIONS

    First, you will need to register online and create a free account. You will then need to log in with your email address and password before completing your order.

    We make sure to list our minimum quantities, but do not list all of our larger ones. If you need a quantity not listed, fill out a custom quote.

    Once your status changes to “Approved” or “In Print”, you cannot send us new files. Orders are charged after the files have been approved, and will automatically go to print.
    We guarantee an 85% color match to industry standards due to the type of printing we offer. We are not responsible for the colors used when creating your own design. If you think your order was misprinted, log into your account and open an order issue. Please allow us 24-48 hours to respond back to you.
    The following check-list will help ensure that your files are print-ready. We recommend that you read the information in the File Setup tab for each product, instead of simply relying on this check-list.

    • We accept the following file formats: .TIF, .TIFF, .EPS, .AI, .PSD, .BMP, .GIF, .JPG, .PNG, .PDF.

    • Be sure that all files have been converted to CMYK color mode.

    • All images need to be uploaded at a resolution of 350 dpi (signage should be 150 dpi).

    • Please provide the correct bleed. For the bleed for your product, refer to the bleed section.

    • Outline all fonts when working in Illustrator, embed fonts in other programs, and flatten all layers when working in Photoshop.

    • Include all files needed to process the job: page layout files, imported images, fonts and other support files.

    • Please compress your file(s) (2MB or larger) before uploading your files. If you do not have a file compression program, you can download one by clicking on this link.

    If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions:

    1. Log in to your account.
    2. Go to “My Orders”.
    3. Click on the order number.
    4. Click on “Create a New Issue”.
    5. Once you see the message box, type in the issue(s) with your product. After you have explained the issue(s), click on “Submit”.

    This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 24-48 hours of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.

    Yes, we provide a convenient online order tracking system for our customers to monitor the progress of their orders in real-time. Simply log in to your TriadPrint account, and you’ll have access to detailed information about your order status, including order processing, production, shipping, and delivery updates. Our transparent tracking system ensures that you stay informed every step of the way, allowing you to plan accordingly and anticipate the arrival of your printed products.

    At TriadPrint, we accept various payment methods to ensure convenience for our customers. You can pay for your orders using major credit cards, debit cards, PayPal, and other secure online payment options. Additionally, we offer invoicing and billing options for corporate clients with established accounts. Rest assured that all payment transactions are processed securely to safeguard your financial information.

    Curious about boosting your brand with TriadPrint? Drop us an email, and we'll swiftly dive into how we can support your goals.